Lowongan Kerja 2024 : Customer Success Manager Bilingual Japanese Indonesia
Company: 1840 & Company
Job description: We are seeking Customer Success Manager Bilingual Japanese in Indonesia.Job Brief:
- Develop a trusted advisor relationship with SMB & Mid Market customers, ensuring all activities are closely aligned with the client’s business use-case and business strategy
- Plan, conduct and follow up on initial customer implementation, onboarding and ongoing trainings, adoption of new users at new and existing brand clients
- Work closely with sales, data services and support teams to ensure a seamless transition from sales to implementation to ongoing support.
- Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the client’s investment
- Develop a relationship with brand customers, proactively monitoring usage and creating training and adoption plans that align with the client’s business case and business strategy and with JOOR’s mission
- Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
- Strategize and identify how the team can drive retention, increase renewal contracts, and/or pursue expansion opportunities within existing relationships
- Strategically expand our revenue in accounts through cross-sell and up-sell
- Be an advocate for Japanese client feature requests and work cross-functionally with our Product, QA and Product Support teams
- Respond to a high volume of customer-submitted email requests and phone calls in a prompt manner
- Guide brand and retail customers through website and mobile app usage
- Stay up to date on new product features and improvements
Requirements:
- Fluency (written and spoken) in the following languages is required: Japanese and English
- Japanese Native
- 3+ years of experience in account management in a client relationship model with:
- Excellent presentation, written, and oral communication skills
- Experience collaborating with cross-functional teams a plus
- Strong negotiation and sales skills that include upselling and cross-selling conversations
- Excellent time management skills
- Tech Savvy. Possess a strong understanding of modern technology, including software,hardware, and digital tools, and will be able to apply this knowledge to enhance productivity,
- troubleshoot issues, and support the organizations technological needs.
NICE TO HAVE:
Relevant work experience in SaaS.Powered by JazzHR
Expected salary:
Location: Jakarta
Job date: Sun, 11 Aug 2024 06:51:06 GMT
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